Terms and Conditions
Richmond Hill Hood Cleaning is a commercial kitchen exhaust contractor, and these Terms and Conditions are the rules attached to every job it books by phone or through this website. They cover the walk-through and the written quote, the published starting prices, what the signed certificate asserts and what it does not, what you prepare before the crew arrives, which work is in scope, and how payment, cancellation and liability work. This page is not a contract by itself. The written quote for your kitchen is the agreement, and where the two differ, the quote wins. Ontario law applies. Last updated: September 2026.
1. The walk-through, the written quote and the starting prices
A job begins with a free walk-through of the kitchen. The canopies, filters, plenum, duct route, access panels, the rooftop fan and the way up to the roof are all looked at. Nothing is cleaned and nothing is billed at that stage.
A written quote follows within 24 hours. It lists each canopy, the duct sections that will be reached, the fan, and any cook-line degreasing you asked for, with one price for that scope. Extra items that need your separate yes, such as a hinge kit, rooftop grease containment, a new access panel or a fan repair, each sit on their own line with their own price. The invoice repeats the quote. It adds nothing you did not approve in writing.
The prices published on this site are starting points for typical kitchens, not an offer for yours: from $585 per visit for a single-hood kitchen up to ten feet, and from $995 per visit for a multi-hood kitchen of two to four canopies. Larger systems are quoted on site after a free walk-through. Fan repair, deep cleaning of the cook line and solid-fuel appliances are quoted per job after inspection.
A quote holds until the date printed on it. A new menu, longer hours or a new appliance under the hood can change the scope before that date, so ask for a fresh quote rather than booking against the old one.
If a section turns out to be corroded, blocked or unsafe on the night, work on that section stops and you are called before anything more is done or charged.
2. What the certificate says, and what it does not say
After a completed visit you get a signed health and safety certificate referencing the published NFPA 96 standard, plus before-and-after photographs of every cleaned surface. The certificate records the date, the sections cleaned, and any section that could not be reached with the reason why.
The certificate has three limits:
- It is not a credential. Richmond Hill Hood Cleaning references the published NFPA 96 standard and is not affiliated with NFPA. NFPA does not issue a credential to cleaning companies.
- It is not a fire inspection. In Richmond Hill the fire authority is Richmond Hill Fire and Emergency Services, whose Fire Inspectors enforce the Ontario Fire Code under the Fire Protection and Prevention Act, 1997. An inspector may ask to see the certificate. It never stands in for the inspection.
- It is not a promise that the premises will pass a fire inspection or a York Region Public Health inspection. Both look at far more than the exhaust system.
The Ontario Fire Code references NFPA 96, and cleaning at the published interval is one part of meeting it. Keeping records, servicing the suppression system and operating safely between visits stay with the kitchen operator. The NFPA 96 guide for Richmond Hill restaurants explains the standard and its intervals.
3. Access, safety, the roof and cancellation
Before work starts you receive proof of WSIB coverage and liability insurance. Where the roof is involved, the landlord or plaza manager can have a copy too. The crew then covers the cooking equipment and sheets the floor under the hood.
Your part is entry at the agreed time, a cook line that is off and cool, and food put away or covered. When the fan is in scope, power to the fan is isolated at its disconnect before anyone climbs, by you or by your electrician.
Roof access is also your part. A fan cannot be cleaned or repaired from the kitchen, so the hatch, ladder or lift, and any key or lockbox code, must be arranged before the night. In a plaza along Highway 7 or a mixed-use building on Yonge Street, the property manager usually has to agree first, and getting that agreement is up to you.
Timing. Visits run overnight or between services. A kitchen with a fixed closing day or a fixed afternoon gap books ahead so the work fits inside it.
Cancelling or moving a visit needs reasonable notice from either side. The only cancellation charge is the one printed on your quote. A visit Richmond Hill Hood Cleaning cannot keep, whether for ice on a flat roof or any other reason, is rebooked at no cost to you.
4. Scope: the work that is offered and the work that is not
In scope, when it appears on your quote:
- Hood cleaning: canopy, filters, plenum and the hood exterior
- Kitchen exhaust cleaning: the horizontal duct, the riser, access panels and the fan housing
- Exhaust fan repair and installation, including hinge kits, belts, bearings, fan removal and refitting, and rooftop grease containment
- Fire-prevention degreasing of the cook line under the hood: ranges, fryers, charbroilers, griddles and the wall behind them
Out of scope on every job, whatever else a quote says:
- Pressure washing and power washing
- Janitorial work, floors, washrooms and general restaurant cleaning
- Building HVAC and air duct cleaning
- Coil cleaning and dryer vent cleaning
- Sanitation contracts
- Grease trap pumping, roofing repairs, gas fitting, electrical work and fire suppression servicing
When the real problem sits in one of those trades, you are told and it is left to that trade. The commercial cleaning service hub matches a symptom to the right in-scope service.
5. Payment, photographs, liability and Ontario law
Payment. The invoice matches the accepted quote plus anything you approved in writing during or after the visit. Payment is due on completion unless another arrangement was agreed in writing before booking. The certificate and photographs come with the invoice.
Photographs. The before-and-after set is part of the service record and is yours. A copy is kept so the certificate can be reissued. Photographs are never published with your business name unless you agree in writing.
Liability. Damage that was there before the visit, such as a rusted duct seam, a cracked fan curb or a tired roof membrane, is photographed first and is not the responsibility of Richmond Hill Hood Cleaning. Except where Ontario law prevents it, liability for any claim from a visit is limited to the amount invoiced for that visit. No liability is accepted for lost sales, for the outcome of an inspection by someone else, or for a condition you knew of and did not mention at the walk-through.
Governing law. These terms, and every job done under them, are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Disputes are heard in Ontario.
Questions go to 289-796-1166 or the contact page. How the details you send are handled is set out in the privacy policy.
Terms questions from Richmond Hill kitchens
Does the certificate mean the fire department approved my kitchen?
The certificate from Richmond Hill Hood Cleaning is not an approval from Richmond Hill Fire and Emergency Services. It records which parts of the exhaust system were cleaned, on what date, against the published NFPA 96 standard. Only a Fire Inspector can inspect the premises.
Is cook-line degreasing part of a hood cleaning visit?
Cook-line degreasing is in scope and can run on the same night as the hood, but it appears as its own line on the quote. It covers ranges, fryers, charbroilers, griddles and the wall behind them. Floors, washrooms and general janitorial work are not offered.
Are hinge kits and fan repairs covered by the cleaning price?
Hinge kits, fan repairs and rooftop grease containment are priced per job after inspection. Each is listed on its own line of the quote, so you approve it separately from the cleaning price.
What happens if the roof cannot be reached on the night?
Everything reachable from the kitchen is cleaned, the fan is marked on the certificate as not reached, and a return visit is booked once you have arranged access with your landlord or property manager.
Which law applies if there is a dispute?
Ontario law governs these terms and every job carried out under them, together with the federal laws of Canada that apply in Ontario. Any dispute is heard in Ontario. A phone call to 289-796-1166 is always the first step.